Privacy Policy


  1. 1. Information that we collect

    1. (a) Registration information, such as: username, password, email address.
    2. (b) Billing information, such as: name, addresses, email address, payment method details (e.g., credit card number, bank account number).
    3. (c) Account settings, such as: language and time zone.
    4. (d) Uploaded data, such as: survey responses and sales data.
    5. (e) Other data you intentionally share, such as: findings, conclusions and analyses of your uploaded data.
    6. (f) Usage and user data, such as: when you use DataCracker, the type of devices you use, the website or link you used to arrive at DataCracker and your IP address. We obtain some of this information directly (e.g., using cookies) and may obtain some of this information from third party tracking services which employ cookies and page tags.
    7. (g) Information from third parties, such as Facebook account details if you have registered on DataCracker via Facebook.
    8. (h) Information that you post on blogs, community forums and other publicly accessible forums.
  2. 2. How we use the information

    We treat all the information we collect, including any queries and data sent to support, as information that is private to you. We do not use the information for our own purposes except in the limited circumstances described in this privacy policy or unless we have your express consent. We do not sell your survey data to third parties. We use and/or disclose your information in the following ways:

    1. (a) During account creation and logon.
    2. (b) To contact you about your service or account, such as welcome emails, billing-related matters and changes to our services or polices.
    3. (c) To answer queries about your billing. This may involve disclosure of your identity to the financial institution that has been used to pay for your DataCracker account or to the account holder of the account used to pay for DataCracker where you are not the account holder. By using our services you consent to this disclosure.
    4. (d) Customer support: to answer your questions we sometimes need to look at your data and how you have been using DataCracker.
    5. (e) To provide you with personalized content, such as showing you information in your preferred language and highlighting features that may be of more interest to you.
    6. (f) Internal research and development: to understand how people use our services, to monitor, troubleshoot and improve our services, including offering new services.
    7. (g) To assist the enforcement of our Terms of Use, such as: screening for undesirable or abusive activities and preventing potentially illegal activities (please refer to Terms of Use).
    8. (h) To respond to legal requests and prevent harm.
    9. (i) To contact you for marketing purposes (if you opt in). If you do opt in you will be able to opt out by changing the relevant settings on your My Account page.
    10. (j) To share with payment processors and other third parties whose services are used by DataCracker. Some aspects of DataCracker are provided by third-parties (e.g., billing, hosting of our servers). In some instances it is necessary to provide your information to these third parties in order for DataCracker to operate. By using DataCracker you authorize us to sub-contact on your behalf in this manner.
    11. (k) As a part of a business restructure, sale or acquisition. For example, if we are acquired by another company then your information will be provided to that other company. If required, we will notify the applicable data protection agency in each jurisdiction of such a transfer in accordance with the required notification procedures under the applicable data protection laws.
  3. 3. Your rights to your information

    You can:

    1. (a) Update your account details on the My Account page. This information will update immediately.
    2. (b) Download/backup your uploaded data. Go to the My Reports page and press the Export button next to the project you wish to download/backup.
    3. (c) Delete your uploaded data. Delete the project by pressing the Delete button next to the project on the My Reports page. If you cancel your Subscription (see Terms of Use) all your uploaded data will be automatically deleted. Please note: this will not permanently delete your data immediately. We will retain this data for a short period in the event of accidential deletions. Contact Customer Support if you require your deleted data to be recovered. If you wish your data to be permanently deleted, contact Customer Support and it will be deleted to the extent that is permitted by the law and technically feasible.
  4. 4. Your responsibilities

    By using DataCracker you agree to comply with any and all laws, policies, regulation and data protection requirements that are applicable to the data that you have uploaded, such as the requirement to inform survey respondents about the specific uses and disclosures of their data (where applicable).

  5. 5. How long we retain your data

    We usually retain customer data for as long as they have an account with us and for longer if likely to be required to resolve disputes, enforce agreements or fulfill legal obligations. Residual copies of data may remain on our backup media after it has been deleted.

  6. 6. Changes to this privacy policy

    We reserve the right to modify this policy at any time. If the policy is modified we will notify you by publishing the changes on this site. If the changes are material we will make more prominent modifications, such as by email.

  7. 7. Security

    We are strongly committed to keeping your information secure. Please see our Security Statement. However, regardless of the security protections and precautions that we undertake, there is always a risk that unauthorized third parties may view and use information that is transmitted using the internet. Also, please note that information that you post on blogs, community forums and other publicly accessible forums is not, in any sense, secure.

  8. 8. Miscellaneous

    1. (a) Non-English translations of this privacy policy are provided for you convenience only; where there is ambiguity or inconsistencies between the different language versions, the English version is to be regarded as being correct.
    2. (b) For users located within the European Union, the information identified in section 1, (a), (b), (c), (d), (e), (f), (g) and (h) are what is commonly referred to in the EU as “personal data”.
    3. (c) Displayr, located at 65 Bellevue Street, Glebe, NSW, Australia 2037, is the data controller for registration, billing and other account information that we collect. Please note that neither DataCracker nor Displayr is the data controller for any information that is uploaded by a user.

Last Modified: 15 March 2017

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